Description
The COVID-19 pandemic has been an unprecedented economic shock to Caribbean countries most of which depend heavily on Tourism and its linkages to a wide range of sectors. The World Tourism Organization reported 2020 as the worst year on record. Destinations worldwide welcomed 1 billion fewer international arrivals in 2020. In this collection the contributors seize the opportunity to rethink, discuss, and address the issues and challenges to Caribbean Tourism both before and since the pandemic, not least of which is climate change. The increasing frequency and intensity of natural disasters in recent years, coupled with the devastating effects of the pandemic and the containment measures adopted by governments, has made crystal clear the importance of addressing the sustainability of Caribbean Tourism. Recommendations are made for critical remedial actions to accelerate post-COVID-19 tourism recovery and foster enhanced resilience, including the identification of new and under-exploited tourism niches. Responsive to the current and future needs of the industry, this collection suggests remedial policy measures to tackle both the challenges posed by the COVID-19 pandemic, as well as historical socio-cultural issues, which have hampered the pre-pandemic tourism industry.
Contents
List of Figures and Tables
Foreword
Dr Talib Rafai
Introduction: COVID-19 and the Tourism Global Ecosystem
Lloyd Waller and Edmund Bartlett
Acronyms & Abbreviations
- Conceptualising ‘Tourism Resilience’: A Primer
Lloyd Waller
- The Role of ICT in Pandemic Recovery and Resilience
: Customer Satisfaction in Caribbean Hotels
Andrew Spencer and Delroy Chevers
- The Psychology of Resilience
Carey Wallace
- The New Destination: Transforming Travel and Tourism through Digital Transformation in the Post-COVID Era
Donavon Johnson and Lloyd Waller
- Tourism Actor Networks and Risk Management
Carol Nelson
- Cybercrime, Cybersecurity, and the Tourism Sector: What We Need to Know and What We Can Do
Lloyd Waller and Damion Gordon
- Post-Pandemic Recovery Strategy for Air and Cruise Travel
Howard Reid, Damion Gordon, Lloyd Waller, and Tyesha Turner
- A Jab or Two to Keep the Economy (A)Float: A Cross-Sectional Study on Tourism Workers
Attitude towards COVID-19 Vaccines
Olivene Burke and Kemoi O. Burke
- Saving Jamaica’s Tourism During the COVID-19 Pandemic: Some Reflections from My Lived Experiences
Edmund Bartlett
- COVID-19 and the Caribbean: From Unprecedented Economic Shock to Unparalleled Opportunity
Henry Mooney
- Diversification of Caribbean Tourist Arrivals: Prospects for Attracting Chinese Tourists
Richard L. Bernal
- Leveraging Immersive Technologies for Caribbean Tourism Resilience
Annette Insanally and Patrick Attie
- The Future of Caribbean Tourism: Re-Imagining Tourism Resilience in Post-COVID-19 Pandemic
Damion Gordon, Lloyd Waller, and Carolyn McDonald-Riley
Contributors
About The Author
Lloyd G. Waller is a professor of Digital Transformation Policy and Governance. He has a Masters in Sociology of Development from The University of the West Indies with a focus on electronic commerce (e-commerce) and a PhD in Social Policy from the University of Waikato, New Zealand with a focus on electronic tourism (e-tourism). Currently at The University of the West Indies, Mona, Professor Waller’s areas of research include Digital Transformation Policies and Practice, Electronic Governance, Governance, Tourism Resilience, Advanced Research Methods and Development Studies. His publications include Fear of Cybercrime: Lessons for the Global e-Banking Sector (2015) and Envisioning Democracy: The Role and Potential of Information and Communication Technologies for the Visually Impaired (2017).
Hon. Edmund Bartlett is an innovator and a visionary, attributes that have underscored his many years of successful service to the tourism industry. Under his leadership, global tourism has been positioned as a catalyst for sustainable and inclusive growth, through job and wealth creation, public-private partnerships (PPPs), and community transformation. He is a tireless advocate for global tourism resilience and the founder and co-chair of the Global Tourism Resilience & Crisis Management Centre at the University of the West Indies, Mona, Jamaica. As one of the world’s leading tourism ministers, Mr Bartlett has represented Jamaica regionally and internationally, and has copped numerous awards for his outstanding contribution to the industry.
