Description
For the majority of countries of the Caribbean, tourism has become the most important source of income and the largest earner of foreign exchange. With the decline of the traditional agricultural sector through increased competition and the loss of preferential treatment, many of the smaller island economies are now more dependent on the tourism sector than ever before as the mainstay of their economies.
Despite its long-standing and growing importance to these economies, tourism in its varied and numerous facets, has not been subject to much detailed elucidation and analysis, a deficiency that series editor Chandana Jayawardena sets out to address in three separate but related volumes: Visions, Missions and Challenges; People, Service and Hospitality; and More than Sun, Sand and Sea.
In this volume the authors address the most important elements necessary for the success of any tourism product – People, Service and Hospitality. Issues such as the quality of human resources available, their development and management and the role and function of the host population are addressed through detailed country studies and references. They see the creation of a service attitude in the Caribbean hospitality industry as a crucial factor, particularly in the all-inclusive resorts, highlighting the importance of service over servility. Special attention is given to the small hotel sector through case studies drawn from Curaçao, Dominica and Jamaica.
The contributors to this volume, as indeed to the other two that follow, are drawn almost equally from academia and from practitioners and industry experts providing he kind of balance that will make this book accessible and relevant for practitioners, researchers, policymakers and students in training.
About the Author
Chandana Jayawardena is Professor in Hospitality and Tourism, Niagara College, Canada. He has spent several years in hotel management in Sri Lanka, the UK and the Caribbean and is past President of the Hotel and Catering International Management Association, UK.
Contents
Foreword by Kenneth O. Hall
Preface
Acknowledgements
Acronyms and Abbreviations
Section 1: Human Resource Development & Management
-
- Assessing Tourism Training Needs in the Caribbean – Kwame R. Charles
- Selection and Retention Issues in the US Tourism Industry: Lessons for the Caribbean – Frank E. Kuzmits
- Human Resource Management in the Tourism Industry of Barbados – Gale Yearwood
- Human Resource Development for Grenada’s Tourism Industry – Michelle L. McDonald and Royston O. Hopkin
- Human Resource Management and Development in Jamaica: Challenges and Opportunities – A. Denise Gooden
Section 2: People
-
- Managing Dysfunctional People in the Hospitality Industry: Viewpoints of a Psychologist – Tony A.D. Green
- Destination Cuba and Afro Centric Opportunities – Chandana Jayawardena, Alberto N. Jones and Ernest P. Boger
-
- Tourism Harassment in Jamaica: Crime or Career? – Jacqueline Getfield
- Infusion of Tourism in School Curricula: A Foundation for Cultural Tourism in Jamaica – Jean Small
- Sabbath Keeping within the Hospitality Industry – Eritha O. Huntley
- One Love, One Heart and Skin Teeth Women Workers in Negril, Jamaica – A. Lynn Bolles
Section 3: Service
-
- 20/20 Visionary Leadership for a Strong Caribbean Brand Strategy – Michael Cox
- Service vs. Servility: Creating a Service Attitude in the Caribbean Hospitality Industry – Nadine Ramdeen Joseph
- An Insight on Training and Development in the Hospitality Sector in Jamaica – Jerry A. Kum, Roxanne Benjamin Hoppie, Rhonda Crawford and Oscar Pacheco Lopez
- Students’ Perceptions of Hospitality Internship: A Case Study from the Bahamas – Tika N. Sharma, Ainsley M. O’Reilly and Christos D. Salvaris
Section 4: Hospitality Business
-
- Service and Hospitality in All Inclusives and Resorts: Viewpoints of an International Hotelier – Howard S. Spittle
- All Inclusive Business in the Caribbean – John Issa and Chandana Jayawardena
-
- An Analysis of the Small Hotel Sector in the Caribbean: Case Studies from Belize, Haiti and Suriname – Kathlyn Craig, Vayola Nicolas and Shakira Oxley
- Small Hotel Businesses: Case Studies from Curacao, Dominica and Jamaica – Mariela Berkenveld Nicolaas, Rosann M.S. Jansen and Dawn Symes
Bibliography
